Patron-Focused LMS Training: Empowering Library Users for Self-Service Success

Introduction

A Library Management System (LMS) is only as effective as its users. This Patron-Focused LMS Training course equips library staff with the skills and strategies to effectively teach patrons how to use the LMS for self-service success. This course focuses on creating a positive learning experience for patrons of all ages and tech skills, enabling them to confidently search the catalog, access digital resources, manage their accounts, and utilize other key LMS features. This training patrons on library management systems is crucial for empowering library users and promoting self-sufficiency. This course covers key areas like search strategies, account management, digital resources, and troubleshooting, empowering you to become a skilled patron LMS trainer.

Duration

5 days

Target Audience

This course is designed for:

• Librarians: Professionals working in all types of libraries (public, academic, school, special) who interact directly with patrons.
• Library Technicians and Assistants: Individuals supporting library operations and providing patron assistance.
• Library Staff: Anyone involved in helping patrons use the library's resources and technology.
• Individuals seeking to improve their patron training skills: Professionals and individuals committed to providing excellent patron service.

Course Objectives

Upon completion of this course, participants will be able to:

• Develop effective training materials for patrons on using the LMS.
• Teach patrons how to search the catalog using various search criteria and filters.
• Guide patrons in accessing and utilizing digital resources (eBooks, databases, online journals).
• Show patrons how to manage their library accounts (renewals, holds, fines).
• Train patrons on using self-checkout stations and other self-service tools.
• Adapt training methods to different learning styles and technological abilities.
• Troubleshoot common patron LMS issues and provide technical assistance.
• Promote LMS awareness and encourage patron self-sufficiency.

Course Modules

• Understanding Patron Needs and Learning Styles:
  • Identifying common challenges patrons face when using the LMS.
  • Recognizing different learning styles and adapting training methods accordingly.
  • Creating a welcoming and supportive learning environment.
  • Addressing digital literacy gaps and providing individualized support.
• Effective Search Strategies:
  • Teaching patrons how to search the catalog using keywords, author, title, subject, etc.
  • Explaining the use of filters and limiters to refine search results.
  • Demonstrating advanced search techniques (Boolean operators, wildcards).
  • Helping patrons evaluate the relevance and credibility of search results.
• Managing Library Accounts:
  • Guiding patrons through the process of creating and managing their library accounts.
  • Explaining how to renew items, place holds, and manage fines.
  • Showing patrons how to access their borrowing history and other account information.
  • Providing instructions on resetting passwords and managing account security.
• Accessing Digital Resources:
  • Teaching patrons how to access eBooks, databases, online journals, and other digital resources.
  • Explaining how to navigate digital platforms and use search tools within them.
  • Providing instructions on downloading and accessing digital content.
  • Helping patrons troubleshoot access issues and resolve technical difficulties.
• Using Self-Service Tools:
  • Training patrons on using self-checkout stations, book drops, and other self-service tools.
  • Providing clear and concise instructions on how to use these tools effectively.
  • Addressing common questions and concerns related to self-service options.
  • Promoting the convenience and efficiency of self-service technologies.
• Creating Training Materials:
  • Developing user-friendly guides, tutorials, and videos on using the LMS.
  • Designing interactive training modules and online resources.
  • Adapting training materials to different learning styles and formats.
  • Utilizing visual aids and examples to enhance understanding.
• Delivering Effective Training Sessions:
  • Planning and organizing training sessions for individuals and groups.
  • Utilizing various teaching methods (demonstrations, hands-on activities, Q&A).
  • Creating a comfortable and engaging learning environment.
  • Providing personalized support and addressing individual needs.
• Promoting LMS Awareness and Self-Sufficiency:
  • Promoting the benefits of using the LMS and encouraging patron self-service.
  • Creating awareness of available training resources and support options.
  • Empowering patrons to become independent users of the LMS.
  • Collecting feedback and evaluating the effectiveness of training efforts.

General remarks

• Customizable courses are available to address the specific needs of your organization.
• The participant must be conversant in English
• Participants who successfully complete this course will receive a certificate of completion from Lenol Development Center.
• The course fee for onsite training includes facilitation training materials, tea break and lunch.
• Accommodation and airport pick up are made upon request
• For any inquiries reach us through info@lenoldevelopmentcenter.com or +254 710 314 746
• Payment should be made to our bank