Operations Management and Decision Making Training Course

Introduction

"Optimize your organizational efficiency and drive strategic growth with our 'Operations Management and Decision Making' training course. In today's competitive landscape, effective operations management is essential for delivering high-quality products and services while maximizing resource utilization. This course equips you with the essential knowledge and practical skills to streamline processes, improve productivity, and make data-driven operational decisions. Learn how to apply operations management principles, utilize decision-making frameworks, and enhance your organization's overall performance. Transform your operational capabilities and achieve sustainable success by mastering the principles of operations management and decision making."

Duration

5 days

Target Audience

• Operations Managers
• Production Managers
• Supply Chain Managers
• Project Managers
• Team Leaders
• Business Analysts
• Anyone involved in operational planning and decision making

Course Objectives

Upon completion of this course, participants will be able to:

• Understand the principles and methodologies of operations management.
• Apply decision-making frameworks to solve operational problems.
• Utilize process improvement techniques to enhance efficiency.
• Manage inventory and supply chains effectively.
• Implement quality control and assurance measures.
• Utilize data analytics for operational decision making.
• Understand the role of technology in operations management.
• Develop and implement operational strategies for competitive advantage.

Course Modules

Module 1: Introduction to Operations Management

• Overview of operations management concepts and principles.
• The role of operations in organizational success.
• Understanding key operational metrics and KPIs.
• Key terminology and concepts.

Module 2: Decision Making Frameworks and Techniques

• Understanding decision-making processes and models.
• Utilizing quantitative and qualitative decision-making techniques.
• Risk assessment and management in operations.
• Problem-solving and root cause analysis.

Module 3: Process Improvement and Optimization

• Applying lean and six sigma methodologies.
• Utilizing process mapping and flowcharts.
• Identifying and eliminating bottlenecks and waste.
• Implementing continuous improvement initiatives.

Module 4: Inventory and Supply Chain Management

• Understanding inventory management principles and techniques.
• Managing supply chain relationships and logistics.
• Implementing forecasting and demand planning.
• Optimizing procurement and sourcing strategies.

Module 5: Quality Control and Assurance

• Implementing quality management systems (e.g., ISO 9001).
• Utilizing statistical process control (SPC).
• Conducting quality audits and inspections.
• Ensuring customer satisfaction and product reliability.

Module 6: Data Analytics for Operational Decision Making

• Utilizing data analytics tools and techniques.
• Analyzing operational data and metrics.
• Developing dashboards and reports for performance monitoring.
• Predictive analytics for operational forecasting.

Module 7: Technology in Operations Management

• Utilizing ERP and other operational software systems.
• Implementing automation and robotics.
• Utilizing IoT and sensor technologies.
• Managing information systems for operations.

Module 8: Operational Strategy and Competitive Advantage

• Developing operational strategies aligned with business goals.
• Implementing strategies for cost reduction and differentiation.
• Managing capacity and resource planning.
• Building a culture of operational excellence.

General remarks

• Customizable courses are available to address the specific needs of your organization.
• The participant must be conversant in English
• Participants who successfully complete this course will receive a certificate of completion from Lenol Development Center.
• The course fee for onsite training includes facilitation training materials, tea break and lunch.
• Accommodation and airport pick up are made upon request
• For any inquiries reach us through info@lenoldevelopmentcenter.com or +254 710 314 746
• Payment should be made to our bank