Operational Resilience & Business Continuity Risk Training Course

Introduction

Operational disruptions, whether caused by natural disasters, cyber incidents, or supply chain failures, can significantly impact organizational performance. The Operational Resilience & Business Continuity Risk Training Course equips professionals with practical frameworks and strategies to ensure continuity of operations during crises, minimize disruptions, and enhance organizational resilience. Participants will learn how to identify critical processes, assess risks, and implement robust continuity plans to maintain business operations under adverse conditions.

This course emphasizes a structured approach to operational resilience, combining risk assessment, business impact analysis, continuity planning, and crisis management. Through case studies and practical exercises, participants will gain the skills to design and implement effective business continuity strategies, strengthen crisis response capabilities, and ensure organizational agility. By the end of the training, organizations will be able to anticipate disruptions, mitigate risks, and sustain operations while safeguarding stakeholders’ interests.

Target Audience

• Risk management and enterprise risk officers
• Business continuity and operations managers
• Crisis management and emergency response teams
• Internal auditors overseeing operational risk
• Executive leadership responsible for organizational resilience

Duration

5 days

Course Objectives

1. Understand the principles of operational resilience and business continuity.
2. Identify critical processes and potential disruption points.
3. Conduct business impact analysis for risk prioritization.
4. Develop and implement continuity and crisis management plans.
5. Strengthen organizational agility and responsiveness.
6. Integrate resilience planning into enterprise risk management.
7. Apply lessons from real-world operational disruptions.
8. Build frameworks for monitoring, testing, and continuous improvement of resilience plans.

Modules

Module 1: Introduction to Operational Resilience

• Defining operational resilience and its importance
• Key principles and frameworks
• Linkages to enterprise risk management
• Global trends in resilience planning
• Case studies of operational disruption

Module 2: Identifying Critical Processes and Risks

• Mapping essential business functions
• Identifying potential failure points
• Risk prioritization and assessment techniques
• Key risk indicators for operational continuity
• Lessons from past disruptions

Module 3: Business Impact Analysis (BIA)

• Assessing the impact of disruptions on operations
• Quantifying financial, operational, and reputational effects
• Prioritizing recovery strategies
• Integrating BIA into decision-making
• Tools and templates for BIA

Module 4: Business Continuity Planning (BCP)

• Developing comprehensive continuity plans
• Resource allocation and contingency planning
• Technology and infrastructure considerations
• Stakeholder communication during disruptions
• Testing and validating BCPs

Module 5: Crisis Management and Response

• Crisis detection and early warning systems
• Decision-making under pressure
• Coordination with internal and external stakeholders
• Communication strategies during crises
• Case studies of effective crisis management

Module 6: Integrating Resilience into Enterprise Risk Management

• Linking operational resilience to ERM frameworks
• Monitoring and reporting on resilience metrics
• Aligning resilience planning with organizational strategy
• Embedding resilience in culture and governance
• Lessons from resilient organizations

Module 7: Monitoring, Testing, and Continuous Improvement

• Conducting drills and simulations
• Evaluating plan effectiveness
• Continuous improvement practices
• Feedback integration and lessons learned
• Benchmarking best practices

Module 8: Capstone Operational Resilience Workshop

• Hands-on scenario-based simulations of operational disruptions
• Team exercises in continuity planning and crisis response
• Developing actionable resilience strategies
• Presenting insights to leadership
• Roadmap for sustaining operational resilience

General remarks

• Customizable courses are available to address the specific needs of your organization.
• The participant must be conversant in English
• Participants who successfully complete this course will receive a certificate of completion from Lenol Development Center.
• The course fee for onsite training includes facilitation training materials, tea break and lunch.
• Accommodation and airport pick up are made upon request
• For any inquiries reach us through info@lenoldevelopmentcenter.com or +254 710 314 746
• Payment should be made to our bank