Strategic Operational Risk Management Training Course

Introduction

Operational risks, arising from people, processes, systems, or external events, can significantly impact organizational performance and resilience. The Strategic Operational Risk Management Training Course equips professionals with practical frameworks and tools to identify, assess, monitor, and mitigate operational risks across all business functions. Participants will learn to link operational risk management with strategic objectives, ensuring robust governance, informed decision-making, and sustainable performance.

This course emphasizes a structured and proactive approach to operational risk management, covering risk identification, assessment methodologies, mitigation strategies, and monitoring systems. Through real-world case studies, interactive exercises, and scenario simulations, participants will develop the skills to manage uncertainties effectively, strengthen internal controls, and enhance organizational resilience. By the end of the training, learners will be capable of embedding operational risk management into enterprise-wide programs and ensuring organizational agility.

Target Audience

• Risk management and enterprise risk officers
• Operations managers and process owners
• Internal auditors and assurance professionals
• Compliance and governance officers
• Executive leadership overseeing operational performance

Duration

5 days

Course Objectives

1. Understand operational risk concepts and frameworks.
2. Identify risks arising from processes, people, systems, and external events.
3. Assess operational risks using qualitative and quantitative methods.
4. Develop mitigation strategies and internal controls.
5. Implement monitoring and reporting systems for operational risks.
6. Integrate operational risk management with enterprise risk programs.
7. Apply lessons from real-world operational risk events.
8. Build a culture of risk awareness and continuous improvement.

Modules

Module 1: Introduction to Operational Risk Management

• Defining operational risk and its components
• Importance of operational risk management
• Global trends and regulatory expectations
• Linkages with enterprise risk management
• Case studies of operational risk failures

Module 2: Risk Identification Techniques

• Identifying process, system, people, and external risks
• Tools and methodologies for risk identification
• Engaging stakeholders in risk identification
• Documenting and categorizing risks
• Lessons from practical examples

Module 3: Risk Assessment and Prioritization

• Qualitative and quantitative assessment techniques
• Risk scoring and prioritization
• Scenario analysis and stress testing
• Key risk indicators (KRIs)
• Examples from complex operational environments

Module 4: Mitigation Strategies and Internal Controls

• Designing and implementing controls
• Process improvement and automation
• Risk transfer and contingency planning
• Policies and procedures for risk mitigation
• Best practices in operational risk management

Module 5: Monitoring and Reporting

• Continuous monitoring of operational risks
• Reporting frameworks for boards and management
• Dashboards and performance indicators
• Escalation protocols
• Integrating monitoring into ERM frameworks

Module 6: Governance and Oversight

• Roles and responsibilities of management and board
• Internal audit and compliance integration
• Risk appetite and tolerance considerations
• Ensuring accountability and transparency
• Lessons from governance failures

Module 7: Operational Risk in Strategic Decision-Making

• Aligning operational risk management with strategy
• Scenario planning and risk-informed decision-making
• Evaluating trade-offs between risk and opportunity
• Case studies of operational risk in strategic projects
• Embedding operational risk into organizational culture

Module 8: Capstone Operational Risk Workshop

• Scenario-based operational risk simulations
• Hands-on exercises in risk assessment and mitigation
• Team presentations to executive leadership
• Developing actionable operational risk management plans
• Roadmap for embedding operational risk practices across the organization

General remarks

• Customizable courses are available to address the specific needs of your organization.
• The participant must be conversant in English
• Participants who successfully complete this course will receive a certificate of completion from Lenol Development Center.
• The course fee for onsite training includes facilitation training materials, tea break and lunch.
• Accommodation and airport pick up are made upon request
• For any inquiries reach us through info@lenoldevelopmentcenter.com or +254 710 314 746
• Payment should be made to our bank